Frequently Asked Questions

Do I need to print my ticket?

No. Your voucher is digital. Show it on your phone at the meeting point or entrance, unless the experience page explicitly requests a printed copy.

Where do I find my booking reference?

Your booking reference is shown on the confirmation screen and in your booking page. Use “Find booking” from the menu if you need to look it up.

How do I access my voucher?

Open your booking, then tap “Open voucher”. The voucher contains your reference, experience details, and entry instructions.

When will I receive entry tickets?

You receive a booking confirmation after checkout. Official tickets or supplier vouchers may be delivered later according to the timing shown on the product page and in your booking confirmation.

Can I cancel or reschedule?

Cancellation and reschedule rules vary by provider and experience. The policy is displayed on the experience page before checkout and applies to your booking.

What if I booked the wrong date or time?

Message us from your booking page as soon as possible. Changes depend on official venue availability and supplier rules, especially for timed-entry tickets.

Is payment secure?

Yes. Payments are processed via Stripe. We do not store your card details on our servers.

What currency do you charge in?

Prices are shown in EUR and charged in EUR unless explicitly stated otherwise at checkout.

Are there any extra fees at checkout?

The total price is shown before you pay. If an experience includes optional add-ons, those are clearly displayed in the booking steps.

Can I book for children or infants?

Yes. Many experiences support multiple traveler types (Adult/Child/Infant). Select the correct traveler counts during booking if available.

Do kids need ID?

Some attractions require proof of age for reduced/free entry. Bring valid photo ID or passport when the product page, venue, or supplier requires it.

Is there a dress code (Vatican / churches)?

Yes. Shoulders and knees must be covered in many religious sites. Avoid sleeveless tops and short shorts.

What time should I arrive?

Arrive at least 10–20 minutes early unless the experience page recommends more. Security checks still apply, and late arrivals may miss timed entry.

Where is the meeting point?

The meeting point is shown on the experience page and on your voucher. Some tours meet at a nearby landmark rather than the attraction entrance.

Can I change the number of guests after booking?

It depends on the provider and availability. Message the partner from your booking page and they’ll advise what’s possible.

Are experiences wheelchair accessible?

Accessibility varies. Check the experience description and meeting point details. If unsure, message the partner before booking.

What happens if an attraction closes unexpectedly?

Closures follow official venue and supplier rules. If a closure affects your booking, we or the supplier will message you with next steps.

Can I use the voucher for someone else?

Usually yes, but some experiences require matching names/IDs. Follow the requirements shown during booking.

How do I contact the partner?

Open your booking and use “Message the partner”. This keeps everything linked to your reference.

How do reviews work?

Verified guests can leave a review after their visit date. Reviews are moderated before being published on the public product page.