Frequently Asked Questions
Quick answers about booking, vouchers, cancellations, meeting points, and traveling with kids. If you can’t find what you need, contact support.
Do I need to print my ticket?
No. Your voucher is digital. Show it on your phone at the meeting point or entrance, unless the experience page explicitly requests a printed copy.
Where do I find my booking reference?
Your booking reference is shown on the confirmation screen and in your booking page. Use “Find booking” from the menu if you need to look it up.
How do I access my voucher?
Open your booking, then tap “Open voucher”. The voucher contains your reference, experience details, and entry instructions.
When will I receive entry tickets?
Some experiences provide instant tickets, while others send them closer to the date. Always follow the provider instructions shown on your voucher and booking page.
Can I cancel or reschedule?
Cancellation and reschedule rules vary by provider and experience. The policy is displayed on the experience page before checkout and applies to your booking.
What if I booked the wrong date or time?
Message the supplier from your booking page as soon as possible. Some providers can reschedule, others cannot—especially for timed-entry tickets.
Is payment secure?
Yes. Payments are processed via Stripe. We do not store your card details on our servers.
What currency do you charge in?
Prices are shown in EUR and charged in EUR unless explicitly stated otherwise at checkout.
Are there any extra fees at checkout?
The total price is shown before you pay. If an experience includes optional add-ons, those are clearly displayed in the booking steps.
Can I book for children or infants?
Yes. Many experiences support multiple traveler types (Adult/Child/Infant). Select the correct traveler counts during booking if available.
Do kids need ID?
Some attractions require proof of age for reduced/free entry. If required, the experience will state it in the booking requirements.
Is there a dress code (Vatican / churches)?
Yes. Shoulders and knees must be covered in many religious sites. Avoid sleeveless tops and short shorts.
What time should I arrive?
Arrive at least 10–20 minutes early unless the experience page recommends more. Late arrivals may miss timed entry.
Where is the meeting point?
The meeting point is shown on the experience page and on your voucher. Some tours meet at a nearby landmark rather than the attraction entrance.
Can I change the number of guests after booking?
It depends on the provider and availability. Message the supplier from your booking page and they’ll advise what’s possible.
Are experiences wheelchair accessible?
Accessibility varies. Check the experience description and meeting point details. If unsure, message the supplier before booking.
What happens if an attraction closes unexpectedly?
Providers will follow their policy and local rules. If closures affect your booking, the supplier will message you with next steps.
Can I use the voucher for someone else?
Usually yes, but some experiences require matching names/IDs. Follow the requirements shown during booking.
How do I contact the supplier?
Open your booking and use “Message the supplier”. This keeps everything linked to your reference.
How do reviews work?
Verified guests can leave a review after their visit date. Reviews are moderated before being published on the public product page.