Refund & Cancellation Policy

Provider-controlled policies

Each experience is offered by an independent provider that sets its own cancellation and refund rules. DolceVita Discoveries does not override provider policies.

How to request a cancellation

• Open your booking and review the provider’s cancellation terms.
• Submit a request through the booking message flow on your booking page.
• The provider will confirm approval or denial based on its policy.

Refund processing

Approved refunds are processed to the original payment method by the payment processor. Timing depends on the provider decision and card issuer timelines.

Service fee

If a service fee applies, it will be disclosed as a Platform service fee at checkout. Any refund treatment of the Platform service fee is stated on the listing or required by law.

Force majeure

Events such as closures, strikes, or security restrictions may affect availability. Providers determine remedies in accordance with their terms and applicable law.

Contact

If you need help accessing your booking or contacting a provider, email [email protected].